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IT Support — Shrewsbury, Telford & Shropshire

Local IT support.
When you need it.

Shoothill provides managed IT support to businesses across Shrewsbury, Telford and Shropshire. Fast response, plain English, no jargon — from a team based right here in the county.

"We stopped worrying about our IT the day we moved to Shoothill. They just get on with it — and when something does go wrong, someone picks up the phone."

Shoothill Client, Shrewsbury
20+Years in business
400+Businesses supported
4Local offices
1hrTypical response time
Serving businesses in
Shrewsbury Telford Shropshire Oswestry Bridgnorth Market Drayton Ludlow

Everything your business needs.
Under one roof.

From day-to-day helpdesk support to full infrastructure management, we cover everything — so you don't have to juggle multiple suppliers.

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Managed IT Support

Proactive monitoring and management of your entire IT infrastructure. We fix problems before you even know they exist, keeping your team productive and your systems running.

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Cyber Security

Enterprise-grade protection including SentinelOne endpoint security, ThreatLocker application control, and ongoing threat monitoring — sized and priced for Shropshire businesses.

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Microsoft 365

Setup, migration, management and ongoing support for Microsoft 365. Email, Teams, SharePoint, OneDrive — fully configured, secured and working as they should.

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Backup & Recovery

Automated, secure backups with rapid recovery options. Whether it's accidental deletion or a ransomware attack, your data is protected and recoverable.

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Networking & Wi-Fi

Fast, reliable and secure network infrastructure for your premises. We design, install and maintain networks that just work — across single sites or multiple locations.

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Hardware Procurement

Access to the best hardware and software at competitive prices through our distributor relationships. Available on flexible leasing or outright purchase to suit your budget.

The IT problems Shropshire businesses tell us about

We hear the same frustrations from businesses across the county every week. If any of these sound familiar, it might be time for a conversation.

01

"Our IT support takes hours to respond — if they respond at all."

Slow response times cost real money in lost productivity. Our local team typically responds within the hour, and for critical issues we aim to be on-site in Shropshire the same day.

02

"We don't know if our systems are actually secure."

Most businesses only find out their security was inadequate after an incident. We audit what you have, tell you plainly what the risks are, and fix the gaps — before something goes wrong.

03

"We're paying for IT support but nothing ever gets done proactively."

Reactive support is the old model. We monitor your systems around the clock and resolve issues before they become problems, so you stop firefighting and start moving forward.

04

"Our IT company doesn't understand our business."

We've been working with businesses in Shropshire for over 20 years. We know the region, we know the kinds of businesses here, and we build long-term relationships — not just ticket queues.

We're not a call centre.
We're your neighbours.

There's a real difference between a local IT partner and a national provider with a Shrewsbury postcode on their website. Here's what working with a genuinely local team looks like.

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Based in Shrewsbury

Our main office is on Belmont in Shrewsbury. When you need someone on-site, we can usually be with you the same day — not next week.

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Real people answer the phone

Call us and you'll speak to someone who knows your business and your systems. No scripts, no offshore helpdesk, no ticket-and-wait.

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Long-term relationships

Many of our clients have been with us for over a decade. We're invested in your success, not just your monthly contract value.

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We understand Shropshire business

From agricultural businesses in rural Shropshire to professional services firms in town, we know the county and the kinds of organisations that operate here.

Areas we cover

Typically within 45 minutes of our Shrewsbury office

Shrewsbury & surrounding areas
Telford & Wrekin
Oswestry & north Shropshire
Bridgnorth & south Shropshire
Market Drayton & north east Shropshire
Ludlow & south Shropshire
Chester office — north Wales & border

Simple. Straightforward. No jargon.

We keep it simple. Here's what working with us looks like from first conversation to fully managed IT.

01

Free IT Review

We start with a free, no-obligation review of your current IT setup. We'll look at what you have, identify any risks, and tell you clearly what we'd recommend — with no pressure to proceed.

02

A Plan That Makes Sense

We'll put together a costed proposal in plain English. No acronyms, no confusing technical tiers — just a clear description of what we'd do, what it costs, and what you get.

03

Ongoing Partnership

Once we're set up, we become your IT department. Monitoring, managing, patching and supporting — all quietly in the background, so your team can get on with their actual jobs.

Real people. Straight answers.

When you work with Shoothill, you work directly with the people who know your account. No offshore handoffs, no outsourced support.

Simon Jeavons
Simon Jeavons
Group Managing Director
"Shropshire businesses deserve IT support that actually shows up. Not a ticket number and a 48-hour wait. We built our support model around what we'd want ourselves. Fast, local, plain English."
Mike Davis
Mike Davis
Head of IT Services
"Most businesses come to us after something has gone wrong. Our job is to make sure that never happens again. We monitor, we patch, we plan ahead. IT should be invisible — you shouldn't have to think about it."

Read more about Shoothill here.

Get Started

Get a free IT review for your business

We'll take a look at what you have, tell you what we'd recommend, and give you an honest picture of where you stand. No obligation, no jargon.

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